13
Source: "How Financial Services Firms Are Embracing Sustainability Around The World," Forrester
Research, Inc., February 17, 2021.
14
Consumers want the organizations they deal with to have their best interests at heart as well as a clear set
of values that they put before profits. Trusted organizations will build unbreakable bonds with customers;
attract the best, most dedicated talent; and create inimitable engagement models with partners and
emerging technologies — all while minimizing risk. Source: "The Trust Imperative," Forrester Research, Inc.,
May 12, 2021.
15
A constellation architecture enables connections within banking platforms, others' platforms, software-as-
a-service (SaaS) capabilities, and other banking application ecosystems to assemble hybrid solutions that
serve your end customer and employees. Source: "The Evolution Of Digital Banking Platform Architecture,"
Forrester Research, Inc., April 6, 2020.
16
Source: "Applying Financial Services Clouds In Banking," Forrester Research, Inc., January 11, 2022.
Appendix
THE FUTURE OF DIGITAL BANKING, REVISITED 27