Figure 2
Banks Recognize The Vital Role Of Collaborative Business Models
(Showing "Strongly agree" and "Somewhat agree")
Base: 792 global decision-makers at banks with responsibility for credit/lending, customer experience,
digital banking, open banking or ecosystem initiatives, payments, and the technology stack
Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, July 2022
a hard place: Two-third of respondents feel
driven towards collaborative business models
by new legislation and increasingly high
consumer expectations (76%) but are also
fearful that these business models could pose
an existential threat (74%).
However, there is no turning back and
most banks know this. Seventy-six percent
acknowledge the opportunity in these models
and make them a foundational part of their
digital transformation roadmaps (77%) and
strategies (74%) (see Figure 2).
(Intermediate)
Technologist
(Intermediate)
Strategist
(Intermediate)
Specialist
They are a crucial step on
our digital transformation
roadmap.
They enable a mutually
beneficial relationship between
banks and third parties.
They have strategic
relevance for our future
business model.
We are ready to become
invisible/an invisible
partner.
They are a big opportunity
for banks, third-party
developers, and consumers.
Pioneer Explorer
94%
of Pioneers agree as a
service will become the
leading deployment/
delivery mode in the
future.
97%
84%
78%
86%
67%
94%
85%
76%
82%
64%
93%
85%
73%
76%
64%
92%
87%
71%
80%
65%
92%
89%
75%
75%
65%
THE FUTURE OF DIGITAL BANKING, REVISITED 7
