Figure 3
Banks Critical Priorities Remain Unchanged And There Are More Immediate
Imperatives To Future-Proof Business
(Showing "Strongly agree" and "Somewhat agree")
Base: 792 global decision-makers at banks with responsibility for credit/lending, customer experience, digital banking, open banking or
ecosystem initiatives, payments, and the technology stack
Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, July 2022
*Base: 760 global decision-makers at banks with responsibility for credit/lending, customer experience, digital banking, open banking
or ecosystem initiatives, payments, and the technology stack
*Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, July 2021
Improve security Improve our environmental sustainability
Improve efficiency and productivity
Improve the financial well-being
of our customers
Accelerate our shift to digital business Establish strategies for cryptocurrencies
Improve the experience of our customers Increase operational (business) resilience
Improve digital products and services
Localize our sourcing to remove reliance
on overseas providers
Improve risk management and control
Diversify our sourcing to ensure we use
multiple suppliers
Top Six Critical Priorities New Imperatives
Critical priority
2022
Critical priority 2022 Critical priority
2021*
38% 32%
30%
30%
30%
30%
22%
34%
34%
34%
33%
32%
39%
31%
32%
32%
34%
32%
THE FUTURE OF DIGITAL BANKING, REVISITED 9