External reports

The Future Of Digital Banking, Revisited

Sopra Banking Software's externally written reports with analyst firms

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Figure 3 Banks Critical Priorities Remain Unchanged And There Are More Immediate Imperatives To Future-Proof Business (Showing "Strongly agree" and "Somewhat agree") Base: 792 global decision-makers at banks with responsibility for credit/lending, customer experience, digital banking, open banking or ecosystem initiatives, payments, and the technology stack Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, July 2022 *Base: 760 global decision-makers at banks with responsibility for credit/lending, customer experience, digital banking, open banking or ecosystem initiatives, payments, and the technology stack *Source: A commissioned study conducted by Forrester Consulting on behalf of Sopra Steria, July 2021 Improve security Improve our environmental sustainability Improve efficiency and productivity Improve the financial well-being of our customers Accelerate our shift to digital business Establish strategies for cryptocurrencies Improve the experience of our customers Increase operational (business) resilience Improve digital products and services Localize our sourcing to remove reliance on overseas providers Improve risk management and control Diversify our sourcing to ensure we use multiple suppliers Top Six Critical Priorities New Imperatives Critical priority 2022 Critical priority 2022 Critical priority 2021* 38% 32% 30% 30% 30% 30% 22% 34% 34% 34% 33% 32% 39% 31% 32% 32% 34% 32% THE FUTURE OF DIGITAL BANKING, REVISITED 9

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