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Since the World Health Organization declared COVID-19 a global pandemic in March 2020, employers in every nation have been navigating a new landscape. Organizations of all sizes and from every industry have had to exercise unexpected measures that weren't outlined in contingency plans. Entire workforces shifted to remote operations overnight. Some organizations were forced to make difficult cuts, while others required an immediate ramp-up. IT skills that support remote work, such as cybersecurity, continue to be in high demand, as are "essential" medical, operations and logistics workers. Brand new roles and skillsets have emerged, driving a steady rise of contingent labor in revamped business models. Despite uncertainty around the trajectory of COVID-19, organizations are determined to rebound and reinvent themselves. Employers are thinking long-term when it comes to their entire workforce. They are looking across their operations to understand not only skill-based requirements, but location-based needs—determining who can stay remote versus who needs to be onsite. They are also evaluating safety and protection measures to ensure continuity. Identifying what's sustainable in this new normal, the best mix of employee versus non- employee populations, what future skills and technology are needed, and how best to operate within changing regulatory landscapes are just some of the pressing considerations today. With the right combination of data and insight, companies can ensure their workforce strategy aligns with their business strategy. This year, ManpowerGroup Talent Solutions' Total Workforce Index™ takes a deeper look at talent availability, comparing the percentage of remote-ready workforce in different markets and exploring the availability of cybersecurity resources to assist organizations in keeping pace with the next normal. Now in its seventh year, the Total Workforce Index™ is the only index of its kind to analyze over 200 factors across 76 global workforce markets for a comprehensive and comparative view of four key factors: Workforce Availability, Cost Efficiency, Regulation and Workforce Productivity. While no one can fully predict what is next, ManpowerGroup has spent decades developing strategies and tools that enable organizations to act with agility in the face of change. The Total Workforce Index™ is a go-to predictive resource companies can leverage to make decisions for a reimagined future. Introduction Becky Frankiewicz President, ManpowerGroup North America 2 | T O T A L W O R K F O R C E I N D E X