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Pipeline client case study

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Core problems identified related to procedures: • Lack of procedure use culture • Trouble accessing procedures • Procedures not written to task • Lack of best writing practices and human performance elements in procedures • Manual, siloed, and opaque governance process Key Facts Company: Industry-leading Pipeline Company Headquarters: United Kingdom Product Used: • AcceleratorKMS Case Study Pipeline client case study Procedure compliance directly impacts the bottom line and market leadership. Errors in procedure execution are a significant source of unscheduled downtimes and avoidable losses. According to an ARC Advisory Group study, human error is the cause of 42% of unscheduled downtimes. And of this, 16% is directly attributed to procedural deficiencies. A Fortune 500 pipeline company contacted the team behind AcceleratorKMS to assist with their procedure and training lifecycle audit deficiencies and to enhance the work experience of their control room operators. The current state of procedures and technology at the company's facilities is hindering the efficiency of control room operators' response to time-sensitive tasks. The team started working with the client in Q4 of 2019 to resolve their audit findings and ensure procedures are easily accessible and usable for safe and reliable pipeline operations. Furthermore, the client was having trouble with procedure management of change and annual review activities. Combined, these issues were limiting the operator and company's ability to transfer material and maximize their pipeline capacities.

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