Amazon Connect thrives at five: A case for the
omnichannel CCaaS offering
4
Citation policy
Request external citation and usage of Omdia research and data via citations@omdia.com.
Omdia consulting
We hope that this analysis will help you make informed and imaginative business decisions. If you have
further requirements, Omdia's consulting team may be able to help you. For more information about
Omdia's consulting capabilities, please contact us directly at consulting@omdia.com.
Copyright notice and disclaimer
The Omdia research, data and information referenced herein (the "Omdia Materials") are the copyrighted
property of Informa Tech and its subsidiaries or affiliates (together "Informa Tech") or its third party data
providers and represent data, research, opinions, or viewpoints published by Informa Tech, and are not
representations of fact.
The Omdia Materials reflect information and opinions from the original publication date and not from the
date of this document. The information and opinions expressed in the Omdia Materials are subject to
change without notice and Informa Tech does not have any duty or responsibility to update the Omdia
Materials or this publication as a result.
Omdia Materials are delivered on an "as-is" and "as-available" basis. No representation or warranty,
express or implied, is made as to the fairness, accuracy, completeness, or correctness of the information,
opinions, and conclusions contained in Omdia Materials.
To the maximum extent permitted by law, Informa Tech and its affiliates, officers, directors, employees,
agents, and third party data providers disclaim any liability (including, without limitation, any liability arising
from fault or negligence) as to the accuracy or completeness or use of the Omdia Materials. Informa Tech
will not, under any circumstance whatsoever, be liable for any trading, investment, commercial, or other
decisions based on or made in reliance of the Omdia Materials.
CONTACT US
omdia.com
askananalyst@omdia.com