Issue link: https://read.uberflip.com/i/1487890
Support and Success Customer Success Plus program features Hexagon's Asset Lifecycle Intelligence (ALI) Division's Customer Success Plus program allows you, our customers, to benefit from a proactive, personalized approach focused on ongoing value recognition, advocacy, and reaching timely and critical milestones throughout the partnership. With customer-centricity at the core, our Customer Success mission is to be the trusted advisor to our customers from onboarding to adoption and beyond, ensuring you are achieving your business objectives and evolving to new heights with our Hexagon solutions. Driving Value and Outcomes • With Customer Success managers based in every global region, we work diligently to understand the unique challenges of each customer, while creating customized success plans to support your short- and long-term goals and enlisting the necessary resources along with senior leadership to help steer you toward success. • The customer success manager (CSM) is here to accompany you in your digital transformation journey aimed towards driving your business outcomes through best practice sharing, industry knowledge, ingenuity, efficiency, safety, and quality using Hexagon technology. • The CSM will be a trusted advisor designed to provide a consultative partnership, acting as a non- commercial, single point of contact. He/she will be your go to person for guidance, insights into the Hexagon vision/strategy to further align and propel your developing business requirements. Success Milestones and Collaboration Hexagon ALI Customer Success works in conjunction with you and your management teams to establish success milestones and drive the proper collaboration and methods to achieve them. Customer and Solutions Advocate The CSM will represent the Voice of the Customer across the different customer journey stages acting as the liaison to the appropriate Hexagon teams. He/she will share your business cases for new functionality requests with the relevant stakeholders and help provide an overview of the Hexagon Solution Design roadmap as a means to ensure you are apprised of the latest developments.