Virtual Care

THS4696-01-2023 *Patient's name was changed to maintain anonymity. The implementation and onboarding experience. Once they had selected Virtual Care, Mark Edwards Group worked with the TELUS Health team to prepare for the launch: they offered training sessions to tell employees about how to activate and use the service, and provided staff with printed materials with more information. As well, the human resources team members were available to support employees with registration. The gain Since TELUS Health was introduced in January 2021, almost 50% of the staff has activated their account, and a number of them have extended the benefit to their family members. Employees have been able to leverage the virtual care service for counseling, prescriptions, specialist referrals and more. Patient satisfaction has been very high, with 92% of users rating the service five out of five stars on the app at the end of their clinical encounter. Additionally, based on TELUS Health internal reports, 73% of consults have been initiated during the day, helping to address the concern that originally led Mark Edwards Group to look for a virtual care solution. Virtual Care in action. One employee, Nathalie,* initiated a consult on TELUS Health Virtual Care after finding a lump in her breast. To follow up on the consult, the clinician referred her for a mammogram and contacted Nathalie as soon as the x-ray results came in. The mammogram led to a breast cancer diagnosis; with this diagnosis, Nathalie was able to receive the necessary treatment. Nathalie is now happy to be cancer-free and remains very appreciative of the care she received virtually - and says she will always remember the clinician's kindness towards her. Learn more: telushealth.com/virtualcare

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