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THE TOTAL ECONOMIC IMPACT™ OF AMAZON INTELLIGENT DOCUMENT PROCESSING Table Of Contents Executive Summary ..........................................1 The Amazon Intelligent Document Processing Customer Journey ............................................6 Key Challenges...............................................6 Composite Organization ...................................7 Analysis Of Benefits .........................................8 Text And Data Extraction Productivity Improvement .....................................................................8 Text And Data Content Comprehension Productivity Improvement ............................... 10 Human Review Productivity Improvement ......... 12 Machine Learning Model Development Productivity Improvement ................................................ 14 Decommissioned Legacy OCR System............. 16 Unquantified Benefits ..................................... 17 Flexibility ...................................................... 18 Analysis Of Costs ........................................... 19 Amazon IDP Tools Cost ................................. 19 Amazon IDP Services Cost ............................. 22 Amazon IDP Implementation And Maintenance Cost ............................................................ 23 Financial Summary ......................................... 25 Appendix A: Total Economic Impact ................ 26 Appendix B: Endnotes .................................... 27 Consulting Team: Jennifer Adams Isabel Carey ABOUT FORRESTER CONSULTING Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. For more information, visit forrester.com/consulting. © Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. Forrester ® , Technographics ® , Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All other trademarks are the property of their respective companies.