Issue link: https://read.uberflip.com/i/1505772
The Converge difference: 95% technical visit success rate 4.9 out of 5 for member satisfaction 95% of members stated Amwell Automated Care Programs helped better manage conditions <10 min wait times with Amwell Medical Group Key impacts y Enhance the member experience with easy access to hybrid care through existing front doors, real-time access to care, and simplified workflows that place members at the center of their own healthcare journey. y Improve quality outcomes by using data and technology to close gaps in care—at the point of care or between visits—and better monitor member conditions with the ability to escalate care immediately if needed. y Achieve hybrid transformation success through a platform architecture designed to bring point solutions together, and which allows you to rapidly integrate innovation today and in the future. Why the Converge platform? y Flexible network management allows you to define and resource provider networks that are architected to ensure members stay in network when seeking care. y Clinical supply management helps balance supply and demand by allowing you to leverage your own network providers, Amwell Medical Group ® providers, or a combination of the two, with the ability to configure workflows so preferred providers have priority. y Timely member access to care with Amwell Medical Group's multi- disciplinary provider network, comprised of 6,000+ licensed clinicians offering 24/7/365 support in all 50 states. y Flexible front door options allow you to place the hybrid care experience directly into existing front doors, or create a white-labeled application—all of which are customizable using your trusted brand. y Digital referrals and escalations use chat-based interactions to monitor members and detect potential health risks sooner, with the ability to escalate care to a virtual visit if needed. y Influence the point of care by bringing member data and information—whether self-reported during intake or integrated through a third-party system—into the visit to inform providers, close gaps in care, surface in-network referrals, and more. The Converge platform is purpose-built to support your hybrid care goals, today and in the future. The platform is uniquely designed to create a member-centric hybrid care experience by seamlessly connecting with current technology investments, and by using an open architecture that allows you to easily integrate future innovation. With this scalable platform, your siloed telehealth transactions turn into integrated, informed experiences connected by asynchronous automated and digital care technologies, bringing care together to create an always-on presence that is so seamless it becomes simply healthcare. The Amwell Converge platform