Brochures

Automated Care Programs help to develop an ongoing relationship with members as they manage their conditions with regular chat- based check-ins and interactive educational content and tools to give them confidence to stay on top of their health conditions. Automated chats can effectively engage with members and proactively identify potential issues before they arise, as well as initiate necessary interventions and escala- tions when needed. Automating both member conversations and clinical data collection allows care managers to focus on members who will benefit most from additional support while maximizing clinical outcomes and operation efficiencies. Programs are uniquely designed and customized to fit our payers' unique needs so they can deliver quality care while operating within their current care management processes and clinical workflows. Virtual companions provide members with a highly personalized and engaging journey using a decision engine that uses member- generated health data to determine the next best action for that member. Reduce medical costs by providing members the right care Personalized for payers and the members they serve Improve member engagement & care plan adherence By optimizing resources, reducing unnecessary calls and visits, improving care plan compliance, and intervening before members require costly escalations, payers can reduce total cost of care. How automated care programs can address your current challenges Education & Engagement Better Management Appropriate Care Escalation Optimization of Resources Eliminate administrative inefficiencies and empower care managers to proactively reach out to members who need the most attention Ensures members are quickly and effectively escalated to the right level of care when needed Delivers guidance ahead of a visit or surgery Provides discharge instructions post-visit Monitor members between visits Encourage treatment adherence Engage members through intelligent, per- sonalized conversations

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