Pre-visit
Reduce no-shows and administrative
tasks with configurable intelligent
messaging
5% no-show rate in patients who participated
in chat-based program a day prior to visit,
compared to 15% no-show rate for those who
received no intervention at Nemours Children's
Numerous, integrated collaborative features and
in-visit apps, like Captions & Translations app
3X faster connection compared to the Amwell
legacy system
95% technical visit success rate (meaning no
technical issues)
An End-To-End, Connected
Virtual Visit Experience
95% of patients stated Automated Care
Programs helped manage medical conditions
80% of patients enrolled in behavioral health
programs showed improvement in depression
and anxiety symptoms
Post-visit
Continue engagement beyond visits and
improve health outcomes via automated
care and behavioral health programs,
escalating to virtual and in-person visits
and resources, when needed.
During Visit
Eliminate need for additional logins and
downloads by having clinicians, staff, and
patients join from EHRs, texts, emails, and
patient portals with one click.
