Support services to better serve you
Applies to the Carepoint Carts and Carepoint Peripherals
BR0076_0623
©2023 American Well Corporation. All rights reserved.
All other trademarks are the property of their respective owners.
Contact us to learn more.
contactus@amwell.com
Standard Plus Managed
Replacement part + delivery* Included Included Included
Firmware upgrades Included Included Included
Technician on-site** part replacement* Per visit fee Included Included
On-site device deployment** Per visit fee Included Included
Fleet monitoring dashboard Included Included Included
Fleet monitoring eyes-on-glass services Annual fee Annual fee Included
Onsite troubleshooting** Per visit fee Per visit fee Included
* Parts are shipped next business day for U.S. clients and 3 business days for interna onal. Services will be scheduled in conjunc on with
replacement part delivery.
**On-site support (only available in the con nental U.S.) is enacted once remote troubleshoo ng op ons have been exhausted.
See the Carepoint
Cart C500 in action.
