Brochures

The Gaps in Care program is designed to identify and target patients with potential health risks while automating patient outreach to reduce the stress placed upon care teams. By identifying and targeting patients with gaps in care, such as vaccinations, mammography, colorectal cancer screening, annual physicals, and more, providers can streamline operations while improving patient outcomes through a personalized, engaging experience using a virtual companion. Gaps in Care Automated Care Program Optimize outreach As an extension of the care team, virtual companions provide clinically based conversations to help identify and prioritize patients with potential health risks using your organization's indicators or through a customized assessment. Reduce operational lift To lessen the burden placed upon care teams, the Gaps in Care Program automates the patient outreach process to reduce operational lift. Programs are customized to fit providers' unique needs and can operate within their current care management processes and clinical workflows. Drive revenue After identifying gaps in care, our programs help patients navigate next steps toward scheduling appointments, screenings, and procedures. In turn, this helps organizations reduce patient risk, increase billable appointments or procedures, and receive reimbursements as patients receive care. Organizations may choose which gaps are presented based on service line capacity. 62.8% of physicians had at least one manifestation of burnout in 2021 2 46M patients have gaps in care that could be closed with the right treatment plan 1 1 in 5 health workers quit during the pandemic 3 $16K spent by hospitals per nurse, per year employed, on burnout-attributed turnover costs in 2022 4 $50K to hire one adult hospital medicine physician 5

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