Brochures

Identify members at risk The virtual companion provides clinically based conversations to help identify and prioritize members with potential health risks and thoughtfully navigate them to the right point of care— at scale. Drive engagement at scale Automated Care Programs drive activation and engagement using a frictionless, chat-based virtual companion. Combining self-reported insights from your members, with a clinically validated decision engine, you can navigate and engage with members through a personalized chat. The virtual companion will triage members who need additional support to your care management team. Next steps After identifying gaps in care, our programs help members navigate next steps toward scheduling appointments, screenings, and procedures. In turn, this helps organizations reduce member risk and unnecessary medical spend. As an extension of the health plan's care management team, Amwell's Gaps in Care Automated Care Program provides a personalized, chat-based virtual companion designed to identify and target members with health risks at scale. The program addresses member-specific gaps in care such as mammography, colorectal cancer screening, annual physicals, and more. Programs capture real-time member data with a clinically validated decision engine and behavior science to activate members to the right care and when needed, escalate cases for the attention of care management teams. Payers can activate and engage with members while improving outcomes and HEDIS ® and STAR scores through a personalized, engaging experience using a virtual companion. Gaps in Care Automated Care Program In 2020, appointments for screenings for breast cancer fell between 86% & 94% 3 46M individuals have gaps in care that could be closed with the right treatment plan 2 The National Cancer Institute predicted nearly 10K excess deaths over the next decade from breast and colorectal cancer alone 4

• Cover