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What are Automated Care Programs?
Automated Care Programs deliver a personalized, private, and secure cloud-based
chat solution, uniquely designed for healthcare organizations to better monitor and
manage their members' conditions. With no app downloads or registration needed,
the automated virtual companion activates and influences members at population
scale to make better decisions on health choices and condition management.
As an extension of the health plan's care or case management team, Amwell
programs collect individual health signals across populations to determine the next
best care actions, navigating members to the right point of care, and reserving direct
staff intervention for the most important member needs.
Amwell Automated Care Programs include a library of over 50 programs that can
be customized to a client's specific use case to deliver the most impact. Programs
have been proven to promote activation and engagement, driving members
to adhere to their care plan to enable better outcomes.
