Issue link: https://read.uberflip.com/i/1514872
AW_BR0180_1123 ©2023 American Well Corporation. All rights reserved. Contact us to learn more. contactus@amwell.com In December 2021, UPMC Health Plan partnered with UPMC Passavant Hospital on a virtual discharge pilot using the Amwell platform to help combat nurse burnout and solve for the ongoing shortage. There's a very valid concern around how we can successfully continue to provide safe, high-quality care to our patients. But these challenges have also created an environment that is ripe for innovation. As a nurse and a leader of nurses, I can tell you that nurses like to own the care that they provide, so buy-in was a little bit of a challenge at first. But once we saw that patients were very satisfied and nurses got time back in their day, the buy-in quickly came. Shannon Seitz, RN Unit Director at UPMC Passavant We've made a pointed decision to install technology, the Amwell Carepoint TV Kits, in patient rooms, and look at how we can help nursing staff offload task-oriented, less rewarding work so the nurses can do what they're trained to do best: provide the hands-on care. Ryan Morcrette, RN, BSN, CEN Director, Virtual Care at St. Luke's University Health Network Amwell is here to help measure the success of each personalized Virtual Nursing program and define key performance indicators and outcomes. Amwell partner UPMC Passavant has seen success with Virtual Nursing. 1,366 Virtual discharges performed in a remote capacity Patient satisfaction with remote nurses 4.9 5 out of Driving efficiency and cost savings with virtual discharges: Increasing patient satisfaction: Improving clinical impact with: Virtual discharges saved 19 days of nurse time in 16 months