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Customer Story - Argenta (2024)

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These are fast times, and Belgian bank and insurance company Argenta is accelerating its services to match them. Looking to update its money exchange and purchase services to a new Instant Payment system, which allows transfers to take place in a matter of seconds rather than days, Argenta turned to its trusted partner of more than twenty years, SBS, for a solution. Negotiating solutions There were technical challenges in mutualizing a solution for both firms, with the two ultimately opting for a «Managed Service» approach: the Belgian bank folded our Instant Payment software into its own core banking platform on a subscription-style basis. This approach is not only beneficial from a cost point of view but also has been proven to increase collaboration between participants. Other stakeholders were also considered in the project. Much research and development for the new technology took place externally in Brussels, and collaboration with other banks was also needed for the project to be fully realized. The project's success meant that Argenta became one of the first banks to offer Instant Payments to its customers. The bank now performs as one of the best in class, processing high volumes and automatically handling all outgoing payments encoded with the mobile app as Instant Payments without charging a fee. More than 2.4 million payments are now successfully treated each month. A trusted partner SBS was the obvious choice for Argenta to help clear these hurdles, given the long-standing relationship between the two – we've also worked with Argenta on two other projects, transforming their integrated banking system and providing them with our Digital Banking Engagement Platform (DBEP). A B O U T T H E C U STO M E R K E Y FACT S A B O U T P R OJ ECT K E Y STAT S • Argenta is Belgium's fifth largest banking institution • Founded: 1956 • Based: Antwerp, Belgium • Offers retail financial services for families in the Netherlands, Belgium and Luxembourg • Average end-to-end response time of our solution is around 400 milliseconds • More than 2.4 million payments are now successfully treated each month CHALLENGE To implement Instant Payment system, as well as PSD2 compliance SOLUTION Sopra Banking Software's Instant Payments and DBEP solutions Sopra Banking Software has helped us to stay ahead of the curve in digital developments, while also remaining fully compliant with the latest in banking regulations. Over the years, they've constantly proved themselves to be a valuable partner in helping us deliver the best products and services to our customers."

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