Issue link: https://read.uberflip.com/i/1526626
The Converge difference >100M members have Amwell as a covered benefit 90% thumbs-up rating by members and providers 95% of members stated Amwell Automated Care Programs helped better manage conditions <10 min wait time with Amwell Medical Group Key impacts y Enhance the member experience and drive utilization with easy, real-time access to care through existing front doors and simplified workflows that place members at the center of their own healthcare journey. y Improve clinical outcomes by using data and technology to close gaps in care—at the point of care and in between visits—and better monitor member conditions with the ability to escalate care immediately if needed. y Achieve digital transformation success through a flexible platform architecture designed to connect disparate solutions from Amwell or other third parties. Enable easy navigation and data interoperability for greater operational efficiency and improved return on investment. Why the Converge platform? y Improves access to care by enabling flexible network management that can incorporate the health plan's preferred provider network and/or Amwell Medical Group ® 's multidisciplinary network with 50-state, 24/7/365 coverage for acute, longitudinal, and specialty care. y Captivates members with a seamless, consumer-style experience in a single brand with features designed to keep members engaged, on plan, and in-network, with pricing transparency, self-serve tools, and a virtual companion for continuous support. y Supports health equity goals with a platform that's WCAG-compliant and by embedding additional accessibility capabilities like interpreter services and Spanish-language defaults within a single experience. y Continuously supports plan success and drives member engagement at scale with a true partnership approach that enables targeted marketing strategies and advanced reporting with actionable insights. y Amplifies interoperability with a flexible, extensible design that provides freedom to configure workflows; report on plan-specified member data; integrate specialty programs and applications; and seamlessly plug in third-party systems and datasets. The future-ready Converge platform supports your care vision with a scalable, extensible design to engage your members and maximize health plan potential. The Converge platform's open architecture seamlessly connects your current and future investments and innovations. In short, the platform can transform siloed telehealth transactions into integrated, informed experiences across virtual, automated, and in-person settings, creating an always-on presence that is so seamless it becomes simply healthcare. The Amwell Converge platform