Northstar

C M Y CM MY CY CMY K 152x244_TTGasia_OP.pdf 1 23/11/15 12:33 pm www.travelweekly-asia.com | 17 Sean Dee, Executive Vice President, Chief Marketing Offi cer, Outrigger Enterprises Group BEST RESORT (SERVICE EXCELLENCE) Outrigger Laguna Phuket Beach Resort Your thoughts on winning the award? Outrigger is proud to win the award for service excellence. Throughout Outrigger, we work hard so that the warmth and service standards of our hosts are what our guests remember most. The award is a welcome endorsement of our values-led approach to hospitality that we call Ke 'Ano Wa'a – the Outrigger Way. The one thing you want to do to improve your business in 2016? Enhance the guest experience. In the last three years Outrigger has purchased and opened properties in Fiji, Phuket, Koh Samui, Mauritius and Maldives. 2016 is the year when we want to make all these properties in iconic locations achieve their full potential – both in terms of an unbeatable guest experience and bottom line performance. In an age when people are fi ckle about loyalty, what are the keys to retaining guests and attracting new ones? Outrigger believes in putting people fi rst and delivering a real sense of place that wows guests. We have some of the highest guest satisfaction scores in the industry. Offering authentic local experiences unique to each location is a cornerstone of our approach. We will also soon make an announcement about loyalty and rewards that will affect all Outrigger Resort properties. Photo: Tony Pedroni, General Manager, Outrigger Laguna Phuket Beach Resort. The award is a welcome endorsement of our values-led approach to hospitality that we call Ke 'Ano Wa'a – the Outrigger Way. Travel Weekly Asia Readers Choice Awards 2015

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