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18 | www.travelweekly-asia.com Jimmy Lee, Marketing & Sales Manager BEST AIRLINE (ASIA PACIFIC) Cathay Pacifi c Airways Your thoughts on winning the award? It is a great honour and we are committed to delivering the best products and travel experience to our customers. This year, we launched new services to Zurich, Boston, Dusseldorf, and come June 2016 Madrid. On ground, customers can look forward to our progressively refreshed lounges around the world. The one thing you want to do to improve your business in 2016? 2016 will be a key milestone for Cathay Pacifi c as we celebrate our 70th anniversary, and we will be receiving our fi rst A350 aircraft equipped with new infl ight products. Logan Velaitham, CEO of AirAsia Singapore BEST AIRLINE (LOW-COST CA RRIER) AirAsia Your thoughts on winning the award? On behalf of AirAsia Group, we are both delighted and proud to be recognised as the Best Low Cost Carrier among the readers of Travel Weekly Asia. Each award received is a testament to the hard work and determination of 17,000 AirAsia Allstars around the globe and it drives us to develop even better products and services for our guests. We would like to thank everyone for voting for us. It is defi nitely to enhance service excellence, as well as continue to provide new and improved products especially ancillary products to our guests. Farriek Tawfi k, Director of South-east Asia BEST CRUISE LINE (SERVICE EXCELLENCE) Princess Cruises Your thoughts on winning the award? We are honoured to win the award for service excellence this year. This is strong recognition for our efforts to customise the cruising experience for guests in this region. We remain committed to providing world-class service and facilities that ensure a unique and memorable cruising experience. The one thing you want to do to improve your business in 2016? There is a lot of potential for cruise in Asia. Travel Weekly Asia Readers Choice Awards 2015 Your thoughts on winning the award? It was an immense honour for The Fullerton Bay Hotel Singapore to have been recognised for such a prestigious award. The award confi rms our commitment to consistently deliver outstanding service with luxury, class and effectiveness. The one thing you want to do to improve your business in 2016? We are committed to delivering excellence in all respects, we hope to better attract and retain talents, improve job quality and identify the emerging skills needed in order to stay competitive. We must stay ahead of the game by improving our products and services, and to continue to create memorable experiences for our guests. In an age when people are fi ckle about loyalty, what are the keys to retaining guests and attracting new ones? We take pride in our service standards at both The Fullerton Hotel and The Fullerton Bay Hotel, and have always sought talents who are committed in providing excellent service. We constantly place an emphasis on having a two way communication with our staff, rewarding them for obtaining compliments from our guests and enhancing their skills through continuous training to enable them to grow within our hotels. Having a loyal team improves our level of service, as our guests will see familiar faces when they return to visit us and our staff will remember their names and their preferences. This streamlines the service process and shortens the waiting time for guests. Our service focuses on building emotional bonds with guests at every touch point, by providing a tailored experience that is personally relevant to each guest. We strive to understand our guests' needs better and to deliver a memorable Fullerton experience to each and every guest that stays with us or dines in our restaurants. BEST LUXURY HOTEL The Fullerton Bay Hotel Giovanni Viterale, General Manager of The Fullerton Heritage comprising The Fullerton Hotel Singapore, The Fullerton Bay Hotel Singapore, The Fullerton Waterboat House, One Fullerton, The Fullerton Pavilion, Clifford Pier and Customs House