Issue link: https://read.uberflip.com/i/613755
20 | www.travelweekly-asia.com Philip Schaetz, Senior Vice President of Sales & Marketing BEST HOTEL CHAIN (REGIONAL) Dorsett Hospitality International Your thoughts on winning the award? We are extremely proud of the fact we won this prestigious Readers Choice Award by Travel Weekly. We only launched Dorsett Hospitality International three years ago during ITB Asia in 2012. To be awarded as Best Regional Hotel Chain in such little time is an endorsement to us that we are doing it right. The midscale market is underserviced in Asia and with Dorsett being truly Asian Hospitality in this segment seems to hit the nail on the head with what customers want these days. The one thing you want to do to improve your business in 2016? We take customer feedback very seriously and look at user generated comments in a very strategic way – in fact this is one of the important KPIs for our General Managers. Our scores are good but we want to push this needle even further to achieve our goal of being the preferred hotel brand in our segment. Sean Treacy, Managing Director, Singapore and South-east Asia BEST CRUISE LINE Royal Caribbean International Photo: Chin Ying Duan, Corporate Communications Manager, Singapore & South-east Asia, Royal Caribbean Cruises. Your thoughts on winning the award? We are honoured to win this award and we deeply thank TWA readers and our industry partners for their recognition and strong support. We aim to grow Royal Caribbean not only as the best cruise line but also as a top vacation choice in the region one day. The one thing you want to do to improve your business in 2016? To strengthen our distribution network as our agents play an important role in multiplying and diversifying our touchpoints with customers, while value-adding to our products in their sales and marketing. On our part, our company will continue to engage trade partners closely, step up our training programmes and reward the top performers. What is your winning formula in Asia? Revolutionary ships with unique fi rst-in-industry features, on top of a wide array of exciting entertainment and activities that appeal to guests of all ages. On our part, our company will continue to engage them trade partners closely, step up our training programmes and reward the top performers. David Sisk, Chief Operating Offi cer BEST INTEGR ATED RESORT (ASIA PACIFIC) Resorts World Sentosa Your thoughts on winning the award? This award is especially meaningful to Resorts World Sentosa (RWS) as we celebrate our 5th anniversary this year. It is gratifying to learn that we have won by readers' votes, a strong testimony of our track record. This prestigious accolade will spur us to deliver many more magical moments for our guests. The one thing you want to do to improve your business in 2016? Whilst we stay committed to deepen our engagement with the travel trade as part of our outreach strategy in overseas markets, we also constantly refi ne our marketing and sales initiatives to drive new and repeat visitations in 2016. We hope to continue develop RWS' appeal as Asia's vacation destination of choice for all. How does an established integrated resort stay ahead of its competition? Since our opening in 2010, RWS has played a pivotal role in transforming Singapore's tourism scene. Travel Weekly Asia Readers Choice Awards 2015