Issue link: https://read.uberflip.com/i/613755
26 | www.travelweekly-asia.com Jonty Neal, CEO, AirAsia Expedia BEST ONLINE TR AVEL AGENT Expedia Photo: Agnes Eng, Head of Brand Marketing, South-east Asia, Expedia Asia. Your thoughts on winning the award? We are honoured to receive the Best Online Travel Agent award. This award recognises Expedia's popularity with travellers in Asia and it is an important endorsement by the readers. We thank travellers in Asia for their support, as we continue to provide best-in-class services as Asia's Best Online Travel Agent. The one thing you want to do to improve your business in 2016? In 2016, we want travellers to continue to choose Expedia as their preferred vacation and travel partner. Customer experience is key and we will be introducing more ways to help the traveller get the best deals at the right time. Travellers with Expedia can look forward to earning points and deals with Expedia+ as well as promotions where we might even give away free fl ights. What do you see in the future of booking? We see a more seamless, streamlined customer experience for travellers. They expect to move effortlessly from device-to-device; from online to Marie Hemery, Marketing Manager BEST TR AVEL AGENCY (LUXURY) Lightfoot Travel Your thoughts on winning the award? Lightfoot Travel is honoured to be recognised for our team's hard work and dedication in creating unique experiences. We love to send our guests on exceptionally crafted holidays that they will remember for a lifetime. The one thing you want to do to improve your business in 2016? We're planning on opening up our presence in Asia through expanding our integrated marketing services, in partnership with our suppliers. We will also be launching our online magazine and continuing to improve our level of service and excellence that we are known for. Jae Son, Chief of Singapore branch BEST TR AVEL AGENCY (INBOUND) HANATOUR Your thoughts on winning the award? Thank you for this accolade. We are very honoured to win this award and this is recognition for the company. The one thing you want to do to improve your business in 2016? Singapore is very famous in Korea and we have many repeat FIT visitors and we want to concentrate on this market. We saw a rise in visitors of 25% and 40% for this November and December over last year. Besides Singapore we aim to extend to other destinations such as Johor Bahru and Batam. Anthony Chan, Managing Director, Chan Brothers Group BEST TR AVEL AGENCY (OUTBOUND) Chan Brothers Travel Your thoughts on winning the award? We are deeply honoured to have won Travel Weekly Asia Readers Choice Award 2015 Best Travel Agency (Outbound), crowning our golden jubilee with high honours. Being 50 years young and having come so far, it inspires us and strengthens our resolve to continuously improve, upgrade, reinvent and transform Chan Brothers Travel as we stride beyond the next 50 years to be a world-class travel icon that delivers magical experiences. Photo: Reshel Chan, Senior Manager, Customer Service, Chan Brothers Travel. Customer experience is key and we will be introducing more ways to help the traveller get the best deals at the right time. offl ine and vice versa. Mobile is their constant companion, helping them to research, plan and book travel easily and effortlessly. Travel Weekly Asia Readers Choice Awards 2015