AGAM Technical Catalog

Agam Technical Catalog

AGAM Technical Catalog Online Edition

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Terms and Conditions 6695 Business Parkway Elkridge, MD 21075 USA 1.410.796.6400 tel 1.800.645.0854 tel 1.410.796.0589 fax 1.800.348.2426 fax 0.1.3 © Copyright 1998-2019 Agam Group, Ltd. All Rights Reserved, ATC-V09-Intro-ENG (2019.01) Terms and Conditions // How to Order Orders can be made by submitting a list or drawing and in return, Agam Group, Ltd. (Agam) will assist with engineering and fulfilling orders. Prices All prices are subject to change without notice. After placing an order, the customer receives a Customer Order Acknowledgment via email, which indicates in detail the scope of the work and the pricing. Orders will not be processed without Agam receiving a signed copy of said Customer Order Acknowledgment. Freight Prices are F.O.B. shipping point, (Elkridge, Maryland). Agam will ship FedEx, FedEx Freight, UPS Ground or other (if specified), size and destination permitting. Agam will attempt to comply, but will not guarantee, requested shipping date, loading, and routing instructions. Damaged Merchandise Concealed damage can occur from rough handling by carriers, and the amount of this damage is collectible by recipient from the carrier upon proper presentation of proper claim with the carrier. If damage occurs, the customer must notify Agam and note the damage on the Bill of Lading (BOL) and take pictures. Claims All claims must be made within 10 days after receipt of goods. Risk for the goods falls upon the purchaser upon leaving warehouse of the seller. Return of Merchandise No returns of merchandise will be accepted without the prior written approval of Agam. With official return authorization, returns will be accepted for credit only against future purchases and no refund for any return credit will be made. All returns will be: (1) subject to 33 1/3% restocking charge, (2) computed on current price or sales price, whichever is lower and, (3) accepted only on a prepaid freight basis. Cut-to- size pieces, painted pieces, and in general non- stock items are not acceptable for returns. Unless Agam Group, Ltd. receives goods within 15 days of return authorization, the return authorization is void. Minimum Order Our minimum order is $100.00. Orders less than $100.00 are subject to a $20.00 handling charge. Warranty Agam's warranty is limited to shipping a replacement for any defective item providing a written claim is made 10 days from receipt of goods. Agam will not allow or pay any claims resulting from use of such items, or any consequential damages. Seller warrants that, at the time of shipment, the goods will be as described in the order. There are no other warranties, either expressed or implied. Determination as to the suitability of the material to the use contemplated is the user's sole responsibility. Seller shall not be liable for consequential operational or contingent damages arising from this warrant, breach of contract, breach of warranty, negligence or any other legal theory. Seller will in no event be liable for any consequential, special or contingent damage or expense arising directly or indirectly from any defect in its goods or from the use thereof, nor is any other person authorized to assume to seller any such liability. Such damages include but are not limited to loss of profits or revenue, loss of the use of goods or any associated goods or equipment, cost of any substitute goods, facilities or services, downtime costs, costs of capital or claims of buyer's customers for such damages or arising out of the use of the product sold hereunder. The foregoing warranty states Seller's entire and exclusive liability and Buyer's exclusive and sole remedy whether based on contract, negligence or otherwise. The remedy set forth herein shall be the exclusive remedy available to the Buyer. The liability of the Seller, whether in contract, tort or under any warranty or otherwise, shall not exceed the price of the goods sold. Damage to the product by accident, misuse, abuse, modification or misapplication or by improper service or installation voids our warranty.

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