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STARrinks.com c. If the person has a serious injury, move them as little as possible, make them comfort- able and keep them warm. If it is a neck, spinal or head injury, do not move the individual and stabilize from moving head, neck or body. 3. Manager/supervisor should call 911 if any question concerning seriousness of injury. a. Tell rink attendant to meet the ambulance and bring the EMTS/paramedics to the injured person. b. It is the security workers' job to assist the manager/supervisor as directed, such as crowd control, getting blankets and filling out paperwork. The manager will contact the parents. 4. Fill out an Accident/Injury Report Form for all accidents. 5. If approached by media or bystanders, make no comment and direct all concerns to the ice arena manager. 6. All blood and body fluids will be treated as infectious (i.e., HIV, hepatitis B, etc.). Universal precautions must be taken. Continuing efforts to prevent incidents that lead to emer- gency situations should be the area of concern. The following procedures are guidelines to those having responsibility for the safety of patrons and staff of the Richfield Ice Arena. Fire Emergency/On-Site Building Evacuation • Sound the alarm or use sound system to notify facility of evacuation. • Establish exit route/map. • Notify arena staff of the nature and location of the fire. • Attempt to extinguish the fire with available fire extin- guisher. • If gas fire, approach fire from upwind and use dry chemical extinguisher. • The fire department will survey the building declaring it safe or will put out the fire. Evacuation Procedure When the alarm sounds/announcement made, instruct arena patrons to evacuate the building immediately by moving quickly to the nearest exit. The first person to any interior door should feel the door to see if it is hot. If it is not hot, open it and proceed slowly and low to the floor. If it is hot, locate another alternate route. When outside, all patrons should be at a distance of no less than 50 feet from the arena. The fire department will survey the building declaring it safe or will put out the fire. • Operations Assistant or Main Driver/Supervisor: Direct patrons out of the lobby doors. • Second Supervisor/Driver: Walk through locker room restrooms, locker rooms and public restrooms to be sure all patrons have evacuated the building; lock doors after clear. • Third Supervisor/Driver: Direct grandstand seating to proper exit doors and area outside of facility. • Security: Assist in the directing of grandstand seating to exit doors. • Concession Attendant: Assist with evacuation from inside and then help manage crowd control. Arena Fire Alarm Chain of Command • Manager will assist fire chief, receive status report from operation's assistant, arena supervisor and give "all clear" report to supervisor and operations assistant, in case of a false alarm. False Alarm The only false alarm is when the manager, operations assistant or driver has talked to the person that pulled the alarm. • Call Alarm Company and report false alarm. • Reset alarms. If Facility Manager or Operations Assistant is Absent • Arena One supervisor is in charge of all arena facilities and responsible for the entire building being completely evacuated. • Giving the "all clear" message to patrons, allowing them reentrance into the building. Fire chief is the only person to accept an "all clear." • Document all activities by completing a fire emergency checklist and report packet. Regardless of whether you believe it is necessary or unnec- essary to understand the psychology or crowd behavior, history has proven the unmanaged crowd faced with an emer- gency has repeatedly shown the same disastrous results. To ignore the danger is to deserve the disaster. ★ Brandon Klement is the Facilities Manager at the City of Richfield, Minn. OUT! SOLD RINK PHOTO 22 R INK MAGAZ INE march/april 2011

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