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STARrinks.com 28 R INK MAGAZ INE march/april 2011 office and visiting a little with each one. Check in with key people to find out if there are any issues you need to resolve. 7. You are always out of the office There is no doubt that emergencies come up. Sometimes no matter how hard you try, you have to be out of work for personal reasons, whether it is a doctor appointment or family emergency. But if your employees are rescheduling clients to fit your schedule, you'll find the clients, co- workers or partnering businesses won't respect your time. It's important that employees are able to count on you for assistance, guidance and support. A manager who is always resched- uling appointments and is not available for their staff members will quickly lose the respect of these people. If you do need to be away from the business a lot for personal reasons, try to schedule these appointments or meetings on the same day each week. This way, at least your staff will always know when they can reach you. 8. You overreact when we approach you with concerns or problems You can be a good leader 90 percent of the time, but if you're losing it 10 percent, that's what they'll remember. Overreacting in any way to an employee bringing an issue to your attention is a bad idea. It's important for the staff to know they can come to you with problems and keep you updated on the business. You don't want to make them feel guilty for doing this; rather you want to encourage this behavior. Your team knows things about the business that you may not be aware of sometimes. You need to know what they know, or your business may be in danger. Overreacting to anything your staff members tell you will only discourage them from keeping you informed. Everyone, even management needs to work at being a better team member. Begin by realizing the strengths and weak- nesses that you have as a leader and work on the things you could improve on. By being aware of the frustrations your staff members have, you can work to change those habits. You'll earn the respect of your employees, they'll be happier and more productive and the business will benefit. ★ Dr. Rhonda Savage is an internationally acclaimed speaker and CEO for a well-known practice man- agement and consulting business. Dr. Savage is a noted motivational speaker on leadership, women's issues and communication. For more information on her speaking, visit DentalManagementU.com or e-mail Rhonda@MilesandAssociates.net. THINGS Your Staff Hates About You 8