ISTOCKPHOTO.COM/MARK
SHAY
s the off-season quickly
approaches,
the attention to
evaluating staffing levels and
preparing for the season ahead is only
heightened. This is the perfect time to
assess your arena's hiring successes and
failures to determine your staff 's
score."We are in the business of
enriching lives through sports and
recreation by servicing the client," said
Suburban Sports Group President Tom
Anastos. "To achieve this success, we
need to position the right players in the
appropriate areas in order to maximize
our customer service and experience."
To achieve these goals, it's important
to continually raise the following
questions:
Successes
• What traits does this staff possess?
• How much training did they receive?
• What prior experience, skills and
abilities did they bring to the position?
Failures
• What traits does this staff lack?
• Was adequate training provided?
• Did you clearly express
expectations?
• Were the tasks at hand/job
responsibilities well defined? If so, did
the staff thoroughly understand them?
Perfect Fit
36 R INK MAGAZ INE May/June 2007
by JENNIFER JOHNSON
a
Finding &
Maintaining the
Right Players
A
