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40 R INK MAGAZ INE may/June 2008 or this article STAR met up with Tony Kreusch from the Colorado Avalanche to discuss their procedures for changing glass during an NHL game. Regardless of the size of your venue, all ice rinks experience a glass break at some point in time. During a game it is necessary to perform a quick change while maintaining safety for everyone involved. It is important to emphasize safety with your staff. All employees must wear the proper personal protective equipment while assisting with the quick change. "When glass breaks during an Avalanche game, we have separate departments all working together to complete the task at hand," says Kreusch. At the Pepsi Center there are four separate departments involved with a glass break. The ice crew will focus on the playing surface to ensure that all of the broken glass is picked up. If necessary, they will bring the ice resurfacer out to clean the ice in that area. The conversion crew is responsible for the broken glass, as well as the installation of the new piece of glass, which also includes removing the broken glass from the dasher boards and installing the glass clips and netting systems. The housekeeping crew will ensure that all glass in the patron seating areas is cleaned up. Front of house staff are responsible for the safety of the patrons and will make the call to EMS, if necessary, to treat any patron with cuts or injuries. They are also responsible for documenting the incident, which is often overlooked, yet a critical tool when defending future claims against the arena. PERFORM A QUICK CHANGE WHEN THE GLASS BREAKS how to by CORY PORTNER F