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360-Degree customer view
boosts satisfaction
Integrating its financial management applications
with Salesforce helped Dude Solutions achieve
an impressive 97 percent customer satisfaction
rating. Customer support agents now have a
360 degree view of each customer, which means
a single agent can address every customer issue,
from order status to fulfillment to billing. Higher
satisfaction has in turn boosted retention, freeing
sales reps to target new accounts.
Meanwhile, Dude Solutions reports lower
costs due to data sharing among applications
and the elimination of duplicative data entry.
From a strategic standpoint, front and back
office integration provides superior business
intelligence. Instant alerts about new sales
prospects, combined with real-time access to
customer, pricing, and supply-chain information,
allow Dude Solutions to make smarter
business decisions.
About Dude Solutions
Dude Solutions helps to maintain, improve and optimize the day-to-day operation of billions of
square feet of facilities across North America. Leveraging a robust pool of data and one of the
best support organizations in the business, the company helps its clients gain valuable insight by
establishing and reviewing Key Performance Indicators (KPIs), comparing their performance with
that of their peers and driving continuous improvement.
www.intacct.com 877.437.7765 info@intacct.com
