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Customer Profile Case Study: Skoah | 1 Executive Summary Previous Solution: • QuickBooks Results with Sage Intacct: • Scaled easily as company doubled in size • Avoided 40 hrs/week and$12,000/year in outsourced data entry • Gained real-time visibility into store-by-store financials We knew that we wanted a cloud-based financial system with true Canadian capabilities and a stellar customer service track record. Sage Intacct was the clear winner over both NetSuite and QuickBooks online, due to its open approach, as well as its proven success in the market. ––Chris Sco , President, Skoah Finding Headroom for a Growing Business Skoah is a spa and skincare brand that's been growing rapidly over the past fi een years. The Canadian company's product line grew from five items in 2002 to over 60 in ten years, while the business also opened over a dozen retail spa locations throughout Canada. As Skoah prepared to expand to the United States, it faced major financial management complexities that its QuickBooks accounting so ware simply could not accommodate. For example, the company could not integrate its legacy point of sales (POS) system with QuickBooks. As a workaround, the team hired an offshore resource to manually re-enter transactions and journal entries from one system to the next, which cost around $12,000 each year and introduced the potential for human error. Each retail store managed an avalanche of daily journal entries for credit and debit cards, cash, and gi cards payments across various membership types. These complicated receivables were only becoming more cumbersome as Skoah's transaction volumes grew. But most importantly, Skoah needed a less Excel-intensive way to manage its multi-entity consolidations, as well as track its real-time business performance at the individual store level, in order to comply with the reporting expectations of its financing agent, the Business Development Bank of Canada. "The truth is, we were drowning in QuickBooks before we switched to Sage Intacct," said Chris Sco , president of Skoah. "We could barely keep up with our growing business, especially given the high degree of complexity in our hybrid model of operating as both a product distribution business as well as a retail company with corporate-owned and independently-owned locations in two countries." Meeting Unique Needs with the Cloud The team knew it was time to bring in a more sophisticated system, and turned to Sage Intacct partner BAASS to help with the selection and implementation. Working with BAASS, Skoah made the strategic decision to deploy Sage Intacct as the operating backbone of its all-cloud technology stack, which included other Canadian applications for managing inventory, point of sales and reservations.

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