Customer Case Studies

Hickory Creek Healthcare


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Customer Profile | 1 Executive Summary Previous Solution: • American HealthTech Results with Sage Intacct: • Gained real-time visibility into key operational metrics • Saved 5-10 hours/month in report preparation • Shortened monthly close by 3-5 days We're a small company with complex healthcare accounting requirements. When we prepared to make a switch, I wanted best-in-class cloud so ware that would work for us, vs. the team working for our financial system. Based on past experience with Microso GP's reporting limitations, it was an easy decision to choose Sage Intacct's flexible, reliable reporting and modern accounts payable. –Keith Yoder, CFO, Hickory Creek Gaining Flexibility in the Midst of Evolving Healthcare Requirements The Hickory Creek Healthcare Foundation operates several skilled nursing facilities that play an important role in serving middle-income families throughout Indiana and Ohio. However, the lean organization struggled to keep up with changing healthcare reporting requirements when it was using a decades-old clinical and financial system from American HealthTech. This on-premises so ware was primarily built around electronic medical records, and didn't support Hickory Creek's critical operational reporting needs. For instance, the finance team found it tedious to prepare individual cost reporting for Medicaid and Medicare. And in order to get valuable information to the operating teams, Hickory Creek's CFO had to create eight complex reports, and then run them one at a time for each of the organization's sixteen facilities. It was also challenging to keep track of duplicate vendor relationships and manage accounts payable across all of the company's care centers. "While our old system did a bit of everything, it did none of it exceptionally well, and just didn't provide the metrics or reports our stakeholders needed," said Keith Yoder, CFO at Hickory Creek. To address these shortcomings, the organization made a big move and in a single year replaced its all-in-one so ware with three powerful cloud solutions that perfectly met Hickory's Creek's specific needs–Sage Intacct as the company's financial backbone, PointClickCare for clinical administration and billing, and Proliant for payroll. Sage Intacct consulting partner Cli onLarsonAllen helped the company get up and running quickly, and set up several custom reports. Facilitating a Deeper Understanding of Long-Term Care Sage Intacct's best-in-class cloud ERP so ware delivered reporting and accounts payable efficiencies that immediately resulted in a monthly close that was 3-5 days faster than the finance team even thought possible. They were also impressed with how quickly Sage Intacct delivered the unique industry reporting Hickory Creek needed for each of it's many facilities. Case Study: Hickory Creek

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