RV PRO

January '18

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78 • RV PRO • January 2018 rv-pro.com D E A L E R S says. "They've been very successful. All four children have done great. The good Lord blessed me, I can say that." The siblings, however, say that the dealership's success has always hinged on principles instilled by their dad. "A family-oriented business is how we work," Susie Dodd says, noting that "family-oriented" doesn't just apply to the Dodds. Bobby Branch, for example, whom George hired before Susie was born, was still at the dealership when Susie started in 1994. Branch worked with Dodd RV until a year before his death in 2015. Today, Susie Dodd lists Branch, alongside her dad, as the two biggest mentors in her career. "Those two taught me everything I know," she says. Susie Dodd continues to forge strong connections with fellow employees. About five years ago, an issue arose with a co-work- er's pregnancy resulting in a miscarriage that required surgery. The woman's husband, a soldier, was away, so Susie Dodd drove her to the hospital and waited through the surgery. Susie Dodd took her home and, with the help of a third co-worker, stayed with the woman until she was back on her feet. "We were her family, and that's just who we are," Susie Dodd says. "I couldn't imagine having to go through all this without having anybody do it with you." On a professional level, these types of relationships help Parts expert Crystal Wigginton assists a customer find the right part of his RV. Dodd RV works hard to make sure employees have the skills and training they need to be successful. Top: Dodd RV has a large, well-stocked parts department with products from companies including Carefree of Colorado, Dometic, PullRite Shurflo and Winegard.

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