January '18

Issue link: https://read.uberflip.com/i/917814

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rv-pro.com January 2018 • RV PRO • 79 keep employees happy, and in the competitive dealership market have a big impact on whether the business retains its employees, according to Doss, the dealership's operations manager. "Obviously, pay is one of the things, where you pay compet- itively, but pay can't be the only thing," he says. "If it's just the highest bidder, it just becomes a bidding war, so you've got to make the environment conducive for them too where they enjoy coming to work." For example, Doss says the dealership invests in employee outings to local Triple-A baseball or semi-pro hockey games and buys lunch for employees every Friday. "Little things like that show the employees you appreciate them and that you're willing to spend some money on them outside of the normal paycheck," he says. Whether at a personal or financial level, Jamie Dodd says it's difficult to overvalue the importance of Dodd RV's staff. "We are very selective when we are hiring, and then once we do hire someone, we invest heavily in their training," he says. "We've found that to be a very positive investment for us and a good situation for our guests to have someone who's knowledge- able in every department." Dodd RV technician Ricky Minor works on a camper. The dealership's technicians are capable of tackling nearly any type of service work. • Patent-Pending Talon ™ Jaw • High-Pin Lock Out • Tow/No Tow Indicator • Increased Height Adjustment • Exclusive Pivot Bushing Technology

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