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White Paper - Improving OAS CAHPS Discharge and Recovery Results

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cv cv Improving OAS CAHPS ® Discharge and Recovery Results OAS CAHPS ® Background The Agency for Healthcare Research and Quality (AHRQ) began development for the Outpatient and Ambulatory Services CAHPS ® (OAS CAHPS) survey in 2012. The survey was developed to provide a standardized instrument to assess patient experience with outpatient surgical care for patients who visited a Medicare-certified hospital outpatient department (HOPD) or ambulatory surgery center (ASC) for a surgery or procedure. While participation in the survey is currently voluntary, it is anticipated that, in the future, qualifying facilities that do not report will risk up to a 2% reduction in their Medicare reimbursement. Survey Goals The survey was designed to meet the following goals: · Produce comparable data about the patient's experience that allows objective and meaningful comparisons between HOPDs and free-standing ASCs for domains that are important to consumers. · Provide public reporting that will allow consumers to make more informed choices when choosing an HOPD or ASC. · Report survey results to be utilized by HOPDs and ASCs to develop quality improvement initiatives. Those facilities that voluntarily submitted data to CMS since Q2 2016 will have their data publicly available on the CMS website in January 2018. The results will display top-box scores for the composite areas: · About Facilities and Staff · Communication about the Procedure · Preparation for Discharge and Recovery · Overall Rating of the Facility · Likelihood to Recommend to their Friends and Family Once posted, ASCs and HOPDs will be able to determine where they currently stand in relation to the rest of the nation. These results will help ASCs drive performance improvement initiatives for their facilities. To be as proactive as possible, vendors are using their current book of business to help ASCs understand how they are performing when compared to others. Evaluating OAS CAHPS results In 2017, SPH Analytics evaluated more than 63,000 patients participating in OAS CAHPS ® survey during the voluntary year to determine the key drivers that affected Overall Rating and Likelihood to

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