14
Making a Difference
Take the first step: Define the key metrics that best
measure what is most important to your mission.
Don't get bogged down with tactical issues such as "Who will measure
what—and when?" The subsequent details and processes follow naturally–
especially when you use a modern financial system to make it easy.
Take advantage of external resources to get up to speed quickly. You may
have too few or too many metrics, but consistent progress brings success.
Balance your approach with measures that reflect the complete picture of
your organization's health and impact. Measuring and reporting outcomes
will require extra effort. But doing so brings immediate and long-term
benefits to the organization as well as its funders and constituents.
Conclusion
