Customer Case Studies

© 2019 Sage Intacct, Inc. All rights reserved. www.sageintacct.com 877-437-7765 Company Overview Conceptualized on the West Coast, Tender Greens puts an elevated spin on the comfort dishes people love, delivering inspired food, friendly service and great value in a comfortable space. Each of the company's 30 kitchens nationwide is run by its own executive chef who holds food to a higher standard. Executive Summary Results with Sage Intacct: • Reduced accounting overhead by 21%, amid 90% business growth • Increased accuracy and sped monthly close cycle by 20% • Freed months of report preparation time for more strategic work Challenges Ge ing Ahead of Growth with Scalable Financial Management Since 2006, Tender Greens has been a pioneer in the hospitality industry, firmly securing its place as a go-to fine-casual dining restaurant. And the multi-unit restaurant chain offers more than just a meal. Its mission-focused practices include creating relaxed, eco-friendly dining spaces, making sustainable choices for fresh, locally grown food, and operating a culinary internship program for young adults coming out of foster care. Recently, the company set an ambitious goal to reach $100 million in revenue by doubling its number of restaurant locations every few years. As Tender Greens prepared for this rapid growth, its finance team knew they needed to replace the legacy, on-premises accounting so ware that was slowing them down. They went in search of a new financial management solution that could deliver greater visibility into performance across twelve locations, seamless integration with other applications, and more efficient financial processes. A er se ling on Sage Intacct and optimizing their configuration of the cloud-based system, Tender Greens automated several repetitive tasks, uncovered new insights into operations, and reduced accounting overhead by over 20%—all while the business added fi een new restaurants. Solutions Seamless IT Ecosystem Integrations Boost Back Office Bandwidth Over the past four years, the finance organization revamped accounts payable (A/P) and other key processes, and established Sage Intacct as the nucleus of Tender Greens' entire technology stack. Although the restaurant grew its footprint by 90%, the team reduced headcount by 1.5 full-time employees, and still has capacity to handle double the transactions as the company continues to expand. Furthermore, accounting overhead—including salary and system costs—dropped from 0.94% to just 0.74% of sales—well below the industry's average. Tender Greens' best-in-class IT strategy minimized manual data entry, while greatly improving accuracy. The company's specialized hospitality applications now feed many valuable pieces of information into Sage Intacct, such as invoices from Plate IQ, point of sales numbers from NCR Aloha, and average check and labor data from CTUIT restaurant management so ware. In addition, Sage Intacct integrates with BlackLine for streamlined account reconciliations and financial close automation, SAP Concur for expense management, UltiPro HR for payroll data, and Revolutionary Restaurant Slashes Accounting Overhead 20% Amidst 90% Growth Tender Greens C A S E S T U D Y

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