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KNOWLEDGE MANAGEMENT “Knowledge management is about building bridges between people and creating links that connect the information silos they manage.” pg.21 alternative fee arrangements or becoming more integrally involved in the business/practice of law, KM professionals are building relationships and efficiencies to streamline daily workflow. What better metaphor than a bridge to capture C 4 the essence of what we do? I hope you will enjoy this year’s selection of articles from KM practitioners who share their experiences and best practices in these areas. We also reprise our biennial survey of the KM practices in law firms, and we analyze trends and hot Knowledge Management ILTA White Paper onnections and collaboration are the hallmarks of knowledge management. Whether these involve connecting firm information to attorneys, supporting fixed or topics in the legal space. Find out how your firm/ legal department measures up to our benchmarks and what issues have changed — or stayed the same — in the last two years. Many thanks to Chris Boyd, Senior Director of Professional Services at Wilson, Sonsini, Goodrich & Rosati, PC, .for taking the lead in the production of this publication, and to our great peers who carry the bylines in this publication. Catherine Monte Chief Knowledge Officer Fox Rothschild LLP Vice President, ILTA’s KM Peer Group