Administrative Assistant's Update

May 2013

Focuses on the training and development needs of admin professionals and features topics such as hard skills (software competencies, writing, communication, filing) and soft skills (teamwork, time management, leadership).

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MAY 2013 How to avoid sabotaging your goals FR OM TH E E D I TOR I was recently chatting with a young woman about smoking. She currently smokes 10 cigarettes a day. She knows it's bad for her but she's addicted. Last year she spent months tapering off her smoking and she eventually got down to just two cigarettes a day. Pretty good, right? She proudly told her mother about it. Her mother flew off the handle. "You're smoking?! Are you crazy? You're going to have a heart attack!" ...and you can imagine how the rest of the "conversation" went. Administrative Assistant's UPDATE Administrative Assistant's Update is published once a month by Thomson Reuters Canada Ltd. EDITORIAL OFFICE v joycegrant@sympatico.ca S (416) 656-7796 U Joyce Grant, Editor Administrative Assistant's Update Thomson Reuters Canada Ltd. 1 Corporate Plaza, 2075 Kennedy Road Toronto, ON M1T 3V4 CUSTOMER SERVICE S (416) 609-3800 (800) 387-5164 T FAX (416) 298-5082 (877) 750-9041 v carswell.customerrelations@ thomsonreuters.com Contents copyright. All rights reserved. © 2013 Thomson Reuters Canada Ltd. Contents may not be reproduced without written permission. Brief extracts may be made with due acknowledgement. Annual subscription: $189. Publications Mail Registration No. 40065782 GST# 897176350 2 dpaint/Shutterstock.com Joyce Grant It wasn't long before the woman was smoking 10 cigarettes a day, with no immediate plans to try quitting again. The life lessons It seems to me there are a bunch of lessons here. And they apply equally well to work—especially to admins who may have an overbearing, judgmental mother type of boss. Here's a work example: Let's say you've recently decreased the lag time you get meeting minutes back to attendees from an unacceptable two months to a less unacceptable two weeks. In other words, you've fixed a bad situation, but not entirely. 1) Recognize when you're seeking external validation My friend was being needy. She wanted her mother to say, "Wow! Great job! You're hardly smoking at all—that's fantastic!" If that's what she wanted, she would have been smarter to wait until she was no longer smoking at all. But my friend wasn't sure she'd ever get down to zero cigarettes a day so she thought maybe she'd cash in on some praise before the roof fell in on her resolution. In a work scenario, if you're looking for your boss to tell you that getting meeting minutes back to attendees in two weeks is terrific, you're probably out of luck. Because two weeks—just like two cigarettes a day—is likely to be unacceptable to her, especially if she's quite judgmental. Your boss will judge you by your current results, not your journey. 2) Give yourself the validation you seek Looking back, my friend sees how much healthier she was at two cigarettes a day rather than 10. At the time, however, all she could see were those two she still smoked. She knew she was making progress but her internal voices were muttering about the work that still needed to be done. Why do we do that to ourselves? Sometimes, especially when we've climbed a bit of a hill and are on a plateau right before the summit, we need to celebrate. Celebrate reaching a pentultimate goal. But in that case, we should celebrate quietly, and to ourselves. Continued on page 5

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