DATA
COLLECTION
• We used the tools at our
disposal to paint a picture of
our Partner journey through
our Digital platforms
• Portal insights helped identify
who were our most and
least engaged Partners ,
along with what pages and
what content was being
consumed
• We spoke directly to our
Partners and our Account
Managers about what
worked well or what they
expected to see from a
digital offering
DIGITAL PARTNER EXPERIENCE 11
