Administrative Assistant's Update

September 2013

Focuses on the training and development needs of admin professionals and features topics such as hard skills (software competencies, writing, communication, filing) and soft skills (teamwork, time management, leadership).

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September 2013 Organizing's a-ha! moment FR OM TH E E D I TOR Joyce Grant Do you organize your cubicle, or does your cubicle organize you? That's the a-ha! moment one organizing expert had on the website Small Notebook.org. It wasn't about cubicles, it was about her bathroom—but it's the same idea. She was always picking up her son's clothes from the bathroom floor and carrying them into his bedroom to put into the hamper. After a few years of this (a few years) she discovered the very simple solution that had been staring her right in the face. Why not put the hamper in the Administrative Assistant's UPDATE Administrative Assistant's Update is published once a month by Thomson Reuters Canada Ltd. Editorial office vjoycegrant@sympatico.ca S(416) 656-7796 UJoyce Grant, Editor Administrative Assistant's Update Thomson Reuters Canada Ltd. 1 Corporate Plaza, 2075 Kennedy Road Toronto, ON M1T 3V4 Customer Service S(416) 609-3800 (800) 387-5164 TFAX (416) 298-5082 (877) 750-9041 vcarswell.customerrelations@ thomsonreuters.com Contents copyright. All rights reserved. © 2013 Thomson Reuters Canada Ltd. Contents may not be reproduced without written permission. Brief extracts may be made with due acknowledgement. Annual subscription: $189. Publications Mail Registration No. 40065782 GST# 897176350 2 bathroom, where the offending clothes were? D'uh, right? But don't we all do that? Hampers go in the bedroom. That's fine, if that's where the mess is. Put the mess together with the solution and—voila, no more headaches. Simple, but would you have thought of it? Think outside the hamper How often do we do this at work? The recycling bin goes beside the garbage—that makes sense. Except, where does most of the recycled paper come from? The photocopier. So instead of garbage bin+recycling box, think photocopier+recycling box. The garbage can and should stay where it is, assuming it's working well there. Think outside the cubicle What about your cubicle? Do you put your Post-Its in your top drawer or beside your phone, where you use them the most? Or do you have two stacks of PostIts—one beside the phone and one in your top drawer? Look around your office and think outside the cubicle. Instead of linking like with like, link things that are used together. Double up on supplies that should really be in two places. Thinking about organization in a new way may give you your own a-ha! moment that will save you time and headaches every day for the rest of the year. Read the whole article here: http://bit.ly/14X4ifD Communication's "rule of threes" The business blog Thought Leaders says that in order to communicate an idea well you should consider the rule of threes. 1) Stick to three things It's easier for listeners to digest three things, or three groups of things, rather than a long list. Three is a good number because, as author Mike Figliuolo explains, "If you're only sharing one concept, you likely haven't broken it down into understandable component parts. If you're sharing five or more concepts, they're hard to follow and remember. When you chunk your ideas into groups of three it's manageable, understandable and memorable." 2) Say it three times Most people have to hear a concept three times before they understand what you're saying and can support it. The first time gives them a basic understanding. The second time they hear it, they're relating it to how it solves the problem. And the third time they hear it, they are "getting their residual questions answered and concerns addressed." 3) After three emails, switch to a face-to-face discussion If you haven't resolved an issue after three emails, it's time to go and talk to the person. For more articles from this excellent business blog, visit www. thoughtleadersllc.com.

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