Administrative Assistant's Update

December 2013

Focuses on the training and development needs of admin professionals and features topics such as hard skills (software competencies, writing, communication, filing) and soft skills (teamwork, time management, leadership).

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Administrative Assistant's Professional Development for Canada's Office Support Staff PM #40065782 Presenteeism "epidemic" Presenteeism is a relatively new buzzword for an old problem: it's when people come to work when they should really be at home. For instance: • when they're sick or injured; • too soon after the death of a loved one; or • when they have any other condition that means they're functioning well below par. One recent study says that 93 per cent of employees come to work when they're ill. The survey of more than 1,000 workers said about 33 per cent of them would rather use their annual leave time rather than take sick days. Other people come in rather than stay home because they "didn't think it was serious enough to take time off," according to the study. Inside Assert yourself!. . . . . . . . . . 4 Our communications expert tells you in no uncertain terms how to improve your speech. Who or whom? . . . . . . . . . . 5 Two of the most frequently misused words. Stupid questions . . . . . . . . . 7 Are there any? Oh, yes. Sleep is #1. . . . . . . . . . . . . . 8 Tips from media mogul Arianna Huffington on getting ahead. UPDATE DECEMBER 2013 Borrow someone's vacation Use her time off to upgrade your skills: It's a win-win By Helen Latimer Many of us struggle to find the time to upgrade our skills or learn new ones. Between our work and our personal commitments, it can be impossible to block off the time needed to enroll in a course or attend a workshop. It occurred to me that vacation time is perhaps a missed opportunity. I don't mean using your vacation time to attend classes (although if that works for you, carpe diem). Rather, I'm suggesting finding out when a colleague will be away on vacation and jumping in to see if you can take on one of their duties or assignments while she's away. A real-life example that worked An admin I worked with, Anna (she and her situation are real but I've changed her name), was looking for ways to expand the types of projects she was involved in at work. A fellow admin, Salome, was often involved in different projects than were available to Anna. When Salome began planning her vacation, Anna made a pitch to get approval to take on some of the responsibilities. Anna's thinking was it would be a chance for her to 1) demonstrate her interest in upgrad- Photo: Monkey Business Images/Shutterstock.com ing her skills, 2) demonstrate her ability to take on new assignments and 3) learn some new skills. Anna's first step was to approach Salome. She took Salome out for coffee and presented her idea. She asked if there was a particular assignment or project Salome was working on where it would be helpful to have Anna involved, so work on the project could continue while Salome was on vacation. Planning Anna and Salome sorted things out, how Anna would get up to speed, how things would be communicated, and so on. The second step was for Anna Continued on page 4

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