The quarterly publication of the International Legal Technology Association
Issue link: http://read.uberflip.com/i/27607
This can include suggesting different types of technologies and features. IT should be able to explain the differences between the iPhone and the Android, for example, including which one may have better network coverage in the offices and cities where attorneys work or travel. IT should also stress the importance of security features that allow a phone, tablet or notebook to be locked or erased remotely if it has been lost or stolen. Keeping Data Secure Data security is critical for law firms and the IT department needs to proactively manage the types of remote access attorneys and staff can use. Consider the increasing popularity of cloud computing. Sending documents around the Web and sharing calendars — whether it’s through Hotmail, Gmail or some other Web-based system — is certainly very convenient, but it’s not necessarily secure. IT needs to implement systems that are flexible enough to fit the attorneys’ needs, but secure enough to ensure client confidentiality. Another step in making sure data remains secure while using new technologies is thorough user training. Just because a device can be considered a “consumer” technology, doesn’t mean the IT department should ignore end-user training. Fortunately, the rise of smartphones, tablets and e-readers allows for new training platforms. When IT can offer iPhone training through an app, it will encourage attorneys to take the time to undergo training, while emphasizing how IT is supporting the lawyers. Imagine a forward-thinking firm providing every attorney with an iPad preloaded with firm policies, training materials and a self-help knowledgebase — what an exciting and powerful tool to enhance productivity! While law firms haven’t completely given in to the use and support of consumer technologies, attorneys and staff are less willing to accept this as a policy. Supporting an open and flexible technology environment is extremely challenging for law firm IT departments, but by establishing reasonable guidelines and being well-versed on the limitations and advantages of different hardware and software, IT departments can remain in control of technology while helping their attorneys improve their practice of law. ILTA Barry Keno is president of Keno Kozie Associates, Ltd. and specializes in working with senior members of law firm management on the provision of support service and the application of technology within the law firm environment to ensure the most effective IT environment for the firm’s professionals and support staff. He can be reached at bkeno@kenokozie.com. Awards 2011 celebrating innovation in the practice of law and improved InnovAction Awards! Check out the new CALL FOR ENTRIES Platinum Sponsors sponsored by: Gold Sponsors ABA Law Practice Management Section Canadian Bar Association International Legal Technology Association Legal Marketing Association Silver Sponsors Altman Weil, Inc. Association of Legal Administrators Additional information and entry forms are available online at www.innovactionaward.com. All entries must be received by Wednesday, June 1, 2011. 44 www.iltanet.org Peer to Peer CLPM102_Awards_Ad_no_line_8_5x5_5_jt02.indd 1 2/2/11 2:04 PM