The quarterly publication of the International Legal Technology Association
Issue link: http://read.uberflip.com/i/57001
Integrating Services ning has the partner sponsor's them in training participation and Joining what is level of disruption ionalism, the IT resources with the and the general hoc training on in the early days This will put and the project office is trying to Have the IT project team conduct a full review and include input from IT training and IT support teams. The results will help complete the transition for new users and might identify opportunities to improve the process for opening the next new international office. Add this new office and integrations into the scope of ongoing or upcoming firmwide projects. Remember that during the new office setup, one goal will be to help quickly establish and maintain a sense of business as usual. Be sensitive to this when it comes to making improvements in the future, and try to keep further disruption to a minimum. Define the business continuity and disaster recovery plans for the new office, and add these to the firm's overarching plans. Training It is likely the IT trainers will have done such a great job training the users, the users will not want them to leave. Ensure there are clear and consistent communications to all parties to enable a suitable handover of support from the IT trainers to the IT helpdesk. The IT training induction program for the new joiners probably will have been minimized, condensed and rushed. Therefore, at an appropriate time, the IT trainers should conduct a review of what they were able to deliver and the new joiners should also be given the opportunity to identify further training needs. Any knowledge gaps (perhaps backed up by service desk reports) and missed opportunities should then be addressed. Support country, existing no presence or they start sourcing new or look to the new Consider how supporting this new office is impacting the IT support teams' ability to support other users throughout the business. Conduct a supplier and contract review within a reasonable time after opening the new office, as some of the contracts put in place at the height of the office setup might no longer be required. Peer to Peer 63