Issue link: http://read.uberflip.com/i/68817
About ILTA Providing technology solutions to law firms and legal departments gets more complex every day. Connecting with your peers to exchange ideas with those who have "been there done that" has never been more valuable. For over three decades, the International Legal Technology Association has led the way in sharing knowledge and experience for those faced with challenges in their firms and legal departments. ILTA members include firms of all sizes and all areas of practice, all sharing a common need to have access to the latest information about products and support services that impact the legal profession. Statement of Purpose ILTA is the premier peer networking organization, providing information to members to maximize the value of technology in support of the legal profession. Disclaimer This report is designed for use as a general guide and is not intended to serve as a recommendation or to replace the advice of experienced professionals. If expert assistance is desired, the services of a competent professional should be sought. Neither ILTA nor any author or contributor shall have liability for any person's reliance on the content of or any errors or omissions in this publication. Copyright Notice Copyright © ILTA 2012. All rights reserved. Printed in the United States of America. No part of this report may be reproduced in any manner or medium whatsoever without the prior written permission of ILTA. Published by ILTA c/o Editor, 9701 Brodie Lane, Suite 200, Austin, Texas 78748. Member, ILTA's Knowledge Management Peer Group Steering Committee Mary Panetta W elcome to the seventh annual ILTA Knowledge Management White Paper! The articles in this year's white paper offer a mix of visionary thinking and practical know-how. Our visionary pieces focus on the trends and potential new opportunities in legal services that motivate us all to contemplate and actively craft the future of KM. Our practical know-how pieces span the entire business and matter lifecycle — from RFP responses to after-action reviews. They provide hands-on case studies that could augment existing programs or shape the next set of priorities within your organization. Our authors and their organizations span the globe, and in every context, a continuing theme is the increasing recognition that law firms and legal departments must tie their services together seamlessly for clients to remain viable. We invite you consider some new ideas and challenge some old ones as you review these articles. Must a law firm use a traditional DMS tool, or could SharePoint (or something else) suffice? Should law firms be using internal social media tools similar to Facebook to share knowledge in real time? What business problems can we solve for our clients, beyond the scope of our legal engagements? And can we systematize matter closing through after- action reviews, the way that we have streamlined matter opening through the conflicts form? I'd like to extend a special thanks to the authors and their organizations for sharing their wisdom and experience. If you have any comments about the content or suggestions for future topics, please contact me at mpanetta@crowell.com. 4 ILTA White Paper