She's having a busy day with back to back meetings and supervising the kids' remote
schoolwork, so she uses PharmaConnect to send a refill request to the pharmacy
asking them to deliver the prescription. At the same time, she visits the pharmacy
website to book an online consultation with Vincent to discuss her father's complex
medications for diabetes and depression.
Vincent likes seeing the appointments in his Kroll calendar, which helps him manage his
patient volume and ensure he has inventory on hand. Plus, the online booking can help
reduce inbound call volumes and avoid no-shows. A few days before the appointment,
Samara receives a reminder by text. Good thing: she had forgotten all about it.
Samara and her father have a virtual consultation by video to discuss pharmaceutical
and other options with Vincent. Samara's happy that she doesn't need to take her
father to the pharmacy and her father is pleased that he can talk to the pharmacist
privately and without feeling rushed.
Vincent asks to see all of the medication packaging and explains to Samara what
each prescription is for. He also confirms that Samara's father is taking his medication
properly and recommends some dietary changes. Using the virtual consultation chat
feature, he forwards a document with diet tips for patients with diabetes.
TELUS Health is helping to improve access to
healthcare and contributing to efficiently connecting
patients and care teams.
AST3512-06-2021
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