CO N T E N T S
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The Missing Stakeholder in Building Better Experiences . . . . . . 4
Great Experiences Optimized with AI . . . . . . . . . . . . . . . . . 5
The Last Word . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
About Amazon Connect . . . . . . . . . . . . . . . . . . . . . . . . 7
About Amazon Web Services . . . . . . . . . . . . . . . . . . . . . 7
Optimizing Your Contact Center Resources Uplifts the Experience for Everyone
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