Contact center

Optimizing your contact center resources

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About Amazon Connect Amazon Connect is an easy-to-use cloud contact center helping companies like Best Western, Capital One, Fujitsu, Intuit, John Hancock, New York Times, News Corp, and Priceline deliver superior customer service at a lower cost. Tens of thousands of AWS customers use Amazon Connect to support more than 10 million contact center interactions per day. To get started with Amazon Connect, visit https://aws.amazon.com/connect. About Amazon Web Services For over 15 years, Amazon Web Services has been the world's most comprehensive and broadly adopted cloud offering. AWS has been continually expanding its services to support virtually any cloud workload, and it now has more than 200 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management. These are available from 84 Availability Zones within 26 geographic regions, with announced plans for 24 more Availability Zones and eight more AWS Regions in Australia, Canada, India, Israel, New Zealand, Spain, Switzerland, and the United Arab Emirates. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com. Optimizing Your Contact Center Resources Uplifts the Experience for Everyone 7 All rights reserved © 2022 Frost & Sullivan | www.frost.com

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