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3 pillars of a people-centric banking experience: why digitalization is key

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Building societies and banks are under immense pressure to get the customer experience right. Their biggest competitive differentiator is the relationships they build. Understanding their customers' needs and responding to them as trusted advisors may mean the difference between retention and loss. A people-centric focus can help inspire and grow your banking community, building strong ties. To do this, building societies and banks need to elevate their transformation efforts. The digital tools are there to help make it happen, but a strategic plan is needed to it in the right way. And Sopra Banking Software can help. Sopra Banking Software can help building societies and banks meet today's digital journey standards and succeed in digital transformation by providing seamless omnichannel experiences. Enrich customer interactions and allow for comprehensive, personalized experiences with Sopra Banking Software. HOW PEOPLE-CENTRIC BANKING CAN HELP YOUR BUILDING SOCIETY OR BANK W H I T E P A P E R HOW PEOPLE- CENTRIC BANKING CAN HELP YOUR BUILDING SOCIETY OR BANK 04 3 P I L L A R S O F A P E O P L E - C E N T R I C B A N K I N G E X P E R I E N C E DIGITAL TRANSFORMATION 01 HUMANIZE DIGITAL EXPERIENCES WITH AI, ML AND APIS 02 DELIVER OMNICHANNEL EXPERIENCE 03

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