Sopra Banking Software's externally written reports with analyst firms
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axway.com CUSTOMER CASE STUDY INDUSTRY Banking GEOGRAPHY EMEA CHALLENGES To lay the foundation for loyalty- driving open banking services, to comply with the requirements of the Revised Payment Services Directive (PSD2), and to accelerate internal integration, Groupe BPCE targeted a central, secure API platform. SOLUTION Amplify API Management Platform RESULTS Groupe BPCE uses Amplify API Management Platform to process more than 10 billion API calls per year with 99.9 percent availability — enabling the organization to meet its regulatory obligations while delivering innovative customer-facing services. Groupe BPCE Groupe BPCE fosters customer loyalty and drives regulatory compliance with future-ready, open banking services Europe's financial services industry is going through a far-reaching transformation. As the Revised Payment Services Directive (PSD2) comes into force, banks are required to make customer account information available via APIs to authorized industry stakeholders. Equally, as the new era of open banking dawns, nimble financial technology (fintech) start-ups have been quick to seize the opportunities to deliver more responsive and personalized customer services. To comply with the new regulations while avoiding the risk of disruption, future-facing banks are also aiming to launch customer-focused, loyalty-driving offerings on the digital channel. Competing with nimble market entrants Innovation is at the top of agenda for Groupe BPCE, one of France's largest banking groups. Headquartered in Paris, the group's 105,000 employees deliver a comprehensive range of banking and insurance services to 36 million customers and 9 million members across the country. The bank plays a major role in the French economy, providing more than 20 percent of all financing. Groupe BPCE knew that embracing an API-driven architecture for internaland customer-facing services would unlock a wide range of benefits. In addition to minimizing the risk of penalties for noncompliance with PSD2, APIs would make it easier and faster for the bank's development teams to build new services for its customers — nurturing their long-term loyalty. Lifting efficiency to new heights Enabling open banking capabilities also promised to deliver a significant improvement in operational efficiency. Groupe BPCE was formed over several years through the mergers of Caisse d'Epargne and Banque Populaire, a process that had brought multiple systems and process into the expanded group.