Issue link: https://read.uberflip.com/i/1520247
16 Indicate the nature and extent to which standard reports can be customized. Permissible customization shall not void any software product warranties nor prevent any overlay of future software releases. Software Documentation Documentation shall be provided with the software and should include at a minimum: system overview description, system flow charts, file descriptions and record layouts (include descriptions of fields that can be customized for [COMPANY] applications), database structure diagram, description of program function and logic, backup and recovery procedures, operating procedures, screen layouts, data entry procedures, report descriptions, descriptions of all user options, and descriptions of all error messages. Maintenance and Escrow The Proposer-supplied software shall be available for fifteen (15) years with enhancements, patches, and corrections of "bugs" at no additional cost to [COMPANY] beyond the annual maintenance fee and replacement labor. Proposer must promptly notify [COMPANY] if it introduces newer or later versions of the software or any of its components. A copy of the software's source code, compiled form, and documentation shall at the Proposer's expense be maintained in escrow by a data security company mutually agreed upon by [COMPANY] and the Proposer. If the software's licensor is dissolved, liquidated, or ceases doing business as an entity, or is placed in receivership, the software shall be released to [COMPANY] under circumstances acceptable to [COMPANY], which shall have a nonexclusive, fully paid-up, irrevocable, perpetual worldwide right and license to use the software source code to the extent necessary to support and maintain the deliverables and performance of the system(s). [COMPANY] shall be entitled to make copies of the software, including any third-party software and any user manuals for backup and archival purposes. Third-Party Software [COMPANY] desires that the Proposer shall own all software, except for commercial generic third-party packages used to support the Proposer's system (e.g., relational database management system, report generator). Proposer must secure for [COMPANY] sublicenses or direct licenses for all third-party software necessary for the system to function as proposed. Indicate third-party provider of software specifically designed to support the Proposer's software. Indicate the warranty, licensing, and support provisions for any such packages. Such specialized third-party software should be under the control of the Proposer and be subject to the provisions of paragraphs "License and Warranty" and "Maintenance and Escrow." Documentation System Manuals Proposer shall provide manuals and customized written procedures sufficient for complete operation and maintenance – including installation, configuration, diagnostics, and repair – of the system, its software, and its components. These shall be available online or on CD/DVD in a printable format. Training Prerequisite to Installation